Disclaimer

Acceptance

By using trekkaro.com, our WhatsApp service or OMI, or by booking or joining a trek, you accept this disclaimer. If you do not agree with it, please do not use our website or services.

Nature of Adventure & Inherent Risk

1. 2.1Trekking at high altitude is risky. You are exposed to cold, snow, rain, steep and slippery ground, falling rocks, river crossings, thin air and altitude sickness (AMS), far from roads and hospitals.
2. 2.2Mobile signal at high altitude is unreliable. Help or evacuation can take a long time to arrive.
3. 2.3Trekkaro, its trek leaders, staff and partners take care to keep you safe, but cannot guarantee your safety, or that you or the group will reach the summit or finish the trek.
4. 2.4You join a trek at your own risk. Trekkaro is not liable for injury, illness, death, loss or damage arising from these risks, to the extent the law allows.

Fitness & Medical

1. 3.1You are responsible for your own fitness and health. Train for the grade of the trek you book.
2. 3.2See a doctor before a high-altitude trek, especially if you have a heart or lung condition, high blood pressure, asthma, diabetes, or have had altitude sickness before. Trekkers above 60 need a doctor’s certificate.
3. 3.3A medical certificate from a registered doctor is mandatory on Gaumukh Tapovan, Kashmir Great Lakes and Valley of Flowers.
4. 3.4Health information on our website, in articles, in FAQs and from OMI (about AMS, acclimatisation, hydration or training) is general information. It is not medical advice.
5. 3.5Trek leaders do daily health checks, but they are not doctors. Their guidance on the trail is not a medical diagnosis.
6. 3.6Trek insurance with high-altitude medical and evacuation cover is required and is not included in the trek fee.

Accuracy of Information

1. 4.1We work to keep trek descriptions, itineraries, prices, batch dates, altitudes, distances, temperatures, difficulty grades and gear lists correct. We cannot guarantee that every detail is complete or correct at every moment.
2. 4.2Prices, discounts, batch dates and seats can change. Altitudes and distances are approximate. Weather and temperature figures are past patterns, not a forecast.
3. 4.3The trek page on trekkaro.com is the reference for each trek: its price, inclusions, exclusions, minimum age and itinerary. Blog articles, FAQs, brochures and chats may be older or shorter.
4. 4.4Itineraries, routes, campsites and schedules can change because of weather, government rules, trail closures or other conditions.

OMI, Our AI Assistant

1. 5.1OMI is an AI assistant on our website and on WhatsApp. It uses Google’s Gemini AI and our own trek data.
2. 5.2OMI’s answers can be wrong, out of date or incomplete, including in translation. Always check prices, dates, rules and safety advice on the trek page or with our team before you rely on them.
3. 5.3If an OMI answer is different from the trek page or our Terms & Conditions, the trek page and the terms apply.
4. 5.4OMI does not give medical advice. For a payment problem or anything urgent, talk to our team on WhatsApp (+91 75056 26675) or call +91 80576 54321.

Photos & Maps

1. 6.1Photos and videos on our website show what a trek can look like. Snow, flowers, views and weather on your batch may be different.
2. 6.2Route maps on trek pages are drawn from mapped footpaths and the Trekkaro route. They are an overview, not a GPS track, and must not be used for navigation.

Third-Party Services & External Links

1. 7.1Our website and services use or link to other companies, such as Paytm, WhatsApp, Google, transport providers, stay partners and gear brands. They have their own terms and policies.
2. 7.2Trekkaro does not control, and is not responsible for, the content or practices of third-party websites or services.
3. 7.3Payments you make directly to third parties, such as cab fares paid to drivers, are between you and that party.

Weather, Terrain & Force Majeure

1. 8.1Mountain weather, trail conditions and route safety can change quickly and without warning.
2. 8.2Trekkaro may change, postpone, reroute or cancel a trek before or during the trek for your safety. What you get in that case is set out in our Cancellation & Refund Policy.
3. 8.3Trekkaro is not responsible for losses, costs or inconvenience caused by events beyond reasonable control, including natural disasters, avalanches, landslides, floods, pandemics, government restrictions, political unrest or acts of God.

Limitation of Liability

1. 9.1To the fullest extent permitted by applicable law, Trekkaro, its directors, employees, trek leaders, partners and affiliates shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of:
   • →Use or inability to use Trekkaro's services
   • →Participation in any trek or outdoor activity
   • →Reliance on information published on trekkaro.com or given by OMI
   • →Acts or omissions of third-party service providers
2. 9.2Trekkaro's total liability, in any event, shall not exceed the total amount paid by the user for the specific trek or service in question.

Intellectual Property

1. 10.1Content on trekkaro.com, including trek descriptions, photographs, videos, blog articles, itineraries, brand assets, and the TrekCash and Free Trekking Gear programme materials, is the intellectual property of Trekkaro or used by us under licence.
2. 10.2Reproduction, redistribution or commercial use of any content from trekkaro.com without prior written consent is prohibited and may attract legal action.

Governing Law & Jurisdiction

1. 11.1This disclaimer and all matters arising from the use of trekkaro.com shall be governed by and construed in accordance with the laws of India.
2. 11.2Any disputes arising out of or in connection with this disclaimer shall be subject to the exclusive jurisdiction of the courts located in Amroha, Uttar Pradesh, India.

Updates to This Disclaimer

1. 12.1We may update this disclaimer. The latest version is always on this page, with its date at the top.
2. 12.2Using trekkaro.com after an update means you accept the updated disclaimer.