Trek Itinerary

Cancellation requests are not accepted over the phone.

At Trekkaro, we understand that cancelling a trek can be disappointing. That’s why we’ve designed a flexible and trekker-friendly cancellation policy to reduce inconvenience and support your travel planning.

How to Cancel Your Trek

To initiate a cancellation:

• The request must be submitted in writing via email by the person who booked the trek.

• E-mail your cancellation request along with your tax invoice copy to info@trekkaro.com.

Cancellation Charges

Cancellation of Voucher-Based Bookings

• If you used a voucher to register and cancel your trek, the standard cancellation policy applies.

• Any remaining balance after cancellation will be credited back to your Trekkaro account.

• No refund or extension will be provided if your voucher has already expired.

• If a voucher is set to expire on a Sunday (or any holiday), it must be redeemed before that day; otherwise, it will be considered expired.

Additional Terms

• Trek batch changes are subject to seat availability.

• Trek transfers must meet Trekkaro’s eligibility criteria (fitness, age, documentation, etc.).

• Trekkaro reserves the right to modify or cancel this policy without prior notice.

• Once a trek has started, no refunds or vouchers will be issued for unused services or early departures.

Early Exit or Removal from Trek

You may be sent back from the trek due to:

• Health concerns: altitude sickness, BP issues, poor fitness

• Rule violations: smoking, drinking, unsafe behavior

• Voluntary exit due to personal reasons

In such cases, no refunds or vouchers will be provided, and any additional expenses will be your responsibility.

If Trekkaro Cancels Your Trek

In the rare event of trek cancellation due to:

• Natural disasters (heavy snow, floods, storms, landslides, earthquakes)

• Unforeseen circumstances (curfews, riots, lockdowns, government orders, etc.)

Trekkaro will issue a full TrekCash Voucher (valid for 1 year), which can be used on any future trek. If you select a more expensive trek, the price difference must be paid.

• Voucher issuance time: Within 10 working days

• Delivery: Sent via email

Note: If you transfer this voucher to someone else, they must meet Trekkaro’s mandatory requirements.

Refund Processing Timeline

• All applicable refunds will be processed within 10 working days after cancellation approval.

• At Trekkaro, we redefine the trekking experience with our Free Trekking Gear (FTG) initiative — a game-changer in the adventure travel industry. We equip our trekkers with top-tier trekking gear at zero additional cost, including premium Decathlon products like:

  • Shoes (worth Rs. 6,999)

  • Insulated Jackets (-10° C) (worth Rs. 3,299)

  • Trekking Poles (worth Rs. 1,299)

  This ensures every adventurer, whether first-time or experienced, can enjoy the mountains without the financial burden of buying expensive gear. It's trekking made accessible, safe, and seamless.

  1. Gear Built for the Mountains

  Our high-performance tents and sleeping bags are engineered for extreme alpine conditions.

  • Sleeping Bags: Designed to endure temperatures as low as -5°C to -20°C

  • Tents: Provide additional insulation and wind protection for a warm, secure rest each night

  We are always prepared for unpredictable mountain weather — and encourage trekkers to share any safety concerns with our team for quick support.

  2. Health Monitoring: Daily Oxygen & Pulse Checks

  Your well-being is our priority. For high-altitude treks, we conduct daily oxygen saturation and pulse monitoring (as needed) before and during the trek.

  This proactive step helps us:

  • Detect early signs of altitude sickness

  • Make informed decisions for your safety

  • Ensure every trekker remains fit and comfortable throughout the journey

  3. Emergency Support & Medical Backup

  • Oxygen Cylinders & Medical Kit:

  Altitude affects everyone differently. Our guides are equipped with portable oxygen cylinders and essential first-aid medicines for immediate use in case of altitude-related symptoms.

  Tip for trekkers: Stay physically prepared — activities like running, cycling, and swimming greatly improve endurance at high altitudes.

  • Stretchers at Every Campsite:

  In case of emergencies or injuries, stretchers are available at all campsites, ensuring a safe and swift evacuation to base camp for further care.

  • Radio Communication Across Camps:

  Cell networks can be unreliable in the mountains. To bridge the gap, our camps and guides stay connected via a dedicated radio communication system, ensuring quick response in cases of bad weather, missing items, or medical needs.

  4. Technical Support on Snowy Slopes

  For treks involving snow-covered or technically challenging terrain, our trained technical team is deployed to assist. They ensure:

  • Proper route safety

  • Emergency handling

  • Support in difficult sections like icy slopes or narrow ridgelines

  With Trekkaro, you’re always in safe and experienced hands — so you can focus on what truly matters: the adventure of a lifetime.

What to Expect When You Trek with TREKKARO

When you choose an adventure with TREKKARO, you’re signing up for more than just a trek — you're joining a journey crafted with passion, precision, and care. From the moment you reach out to us, to the moment your boots hit the trail (and even after you return), we’re committed to exceeding your expectations at every step.

There's no greater reward for us than hearing: “That was another trip of a lifetime with Trekkaro.”

What You Can Expect from Us

• Safety First — Always

Your well-being is our highest priority. Our team is trained to manage high-altitude and wilderness conditions with professionalism, calm, and skill. The trust we’ve earned from our trekkers is rooted in this unwavering focus on safety — so you can focus on the journey, not the risks.

• Personalized Service & Unmatched Attention to Detail

Where others may compromise, we never do. Beyond safety, our second-most important promise is attention to the little things. Whether it’s perfectly timed meals, well-planned acclimatization, or last-minute gear support — we sweat the small stuff so you don’t have to.

• Incredible Guides — The Heart of Our Treks

ur guides are more than just leaders — they’re motivators, chefs, first responders, and sometimes magicians. With deep knowledge of the terrain and genuine care for your experience, they ensure that every day on the trail is both safe and memorable.

• Thoughtfully Designed Itineraries

Crafting the perfect trek isn’t easy — but we’ve mastered the art. Each Trekkaro itinerary is refined to strike the ideal balance between activity, rest, flexibility, and discovery. We handpick our stay locations for comfort and character, ensuring a unique experience each night.

• Real Value for Your Adventure

We don’t just sell treks — we deliver value. Our packages are thoughtfully priced to offer the best possible experience without unnecessary frills. For those seeking to maximize time, budget, and experience, Trekkaro is your perfect partner in adventure.

What We Expect from You

Trekking with Trekkaro is a shared experience — and you play a vital role in making it amazing, not just for yourself, but for your entire group.

• A Positive, Open Attitude

This is not a vacation — it's a transformational journey. Embrace it with a spirit of curiosity, resilience, and flexibility. Whether it’s a cold night, a steep climb, or a sudden change in weather — your attitude defines your adventure.

• Physical Readiness

You don’t need to be an athlete, but a basic level of fitness will enhance your trek. We’re here to help you choose the right trek and get prepared, physically and mentally. A little prep goes a long way toward making your trek enjoyable and safe.

• Respect for Your Guide

Our trek leaders are trained professionals and safety experts. Trust their decisions — they’re made with the group’s well-being in mind. Whether it's a change in route, pace, or a safety call, your cooperation ensures everyone stays safe and gets the most out of the experience.

At Trekkaro, adventure begins with trust, continues with passion, and ends with lifelong memories. We’re ready — and we’re excited to have you on the trail with us.