Trek Itinerary

Cancellation requests are not taken over the phone.

We understand the frustration and disappointment that comes with having to cancel a trek or have it canceled. That's why TREKKARO has a trekker-friendly cancellation policy in place, designed to help minimize the impact of cancellations and provide a more flexible approach to planning your adventure.

To initiate a cancellation, all requests must be made in writing by the person who submitted the booking form or made the booking and sent to the company's contact via email, with a tax invoice copy at info@trekkaro.com.

This policy is effective from August 1st, 2024.

1. Cancellation 30 days before the start date of the trek: Get a refund with 30% cancellation charges of the trek fee.

2. Cancellation between 29 days and 15 days before the start date of the trek: Get a refund with 50% cancellation charges of the trek fee.

3. Cancellation within 14 days before the start date of the trek, or no show on the start day of the trek: Unfortunately, No refund or you can transfer your trek (same batch date & same trek) to your dear one OR apply for TREKCASH Voucher (Total fee paid) 14 days before your trek date which comes with 1-year validity.

4. If you used a voucher to register for a trek and now want to cancel, the cancellation policy applies. If there's a remaining balance after paying the cancellation charges, it will be credited back to your TREKKARO account. However, if the voucher's validity has expired at the time of cancellation, you won't be eligible for a refund, voucher extension, or any other compensation.

Note:

a. Change of trek batch date is dependent on the availability of seats in the batch.

b. In case of transferring a trek to your dear one, he/she should satisfy all the mandatory requirements laid down by Trekkaro.

c. Trekkaro holds the right to change/cancel the policies, without prior notice.

Once the trek has commenced, there will be no refunds or vouchers provided for unused portions or services for any reason. Any changes or early ending or departure from the trek will be at your own expense and liability.

If your trek leader sends you down from the trek, this may occur due to various reasons such as lack of fitness, failure to maintain a safe turn-around time, altitude sickness, blood pressure issues, or other health concerns, or if you are found drinking or smoking during the trek or breaking the rules of the trek. Additionally, you may also be sent down if you decide to quit the trek on your own due to personal reasons.

Refund Policy

The applicable refund amount will be processed within 10 working days.

If we have to cancel/suspend your trek before the date of departure or at the last moment due to natural calamity or unforeseen circumstances (continuous rain or snow, snowstorms, thunderstorms, floods, landslides, earthquakes, or any other natural calamity that prevents us from conducting a trek safely) or OR unexpected situations like political unrest, curfews, local riots, pandemics, lockdowns, government orders OR any other issues that affect the safety of the whole group, TREKKARO will issue a TrekCash Voucher for the total fee paid, redeemable within 1 year on any of our treks, with the requirement to pay any price difference for a higher-priced trek. The voucher will be generated within 10 working days and sent to your email address.

Note: In the instance of exchanging a TrekCash Voucher for your dear one, he/she ought to fulfill all the obligatory necessities set around Trekkaro.

• High-Quality Trek Gear and Equipment: Trekkaro's innovative Free Trekking Gear (FTG) initiative revolutionizes the trekking industry by providing high-quality gear, including Decathlon's premium products Shoes (Rs. 6,999), Jackets (Rs. 3,299), Stick (Rs. 1,299), etc, at no extra cost to trekkers. This means that adventurers can now focus on their trek without worrying about the financial burden of acquiring the necessary equipment, making it more accessible and convenient for people to experience the thrill of trekking. Trekkaro's tents and sleeping bags are designed to withstand extreme cold temperatures, with sleeping bags capable of handling -5 to -20 degrees Celsius. Additionally, tents provide extra warmth, ensuring trekkers have a cozy and safe shelter. Although we are prepared for the storm, you should let us know if anything concerns you regarding safety.
• Daily oxygen saturation & pulse reading (if required in trek): Our team takes a proactive approach to ensure the health and well-being of trekkers by monitoring their oxygen saturation and pulse rates before embarking on the trek. By doing so, you're able to identify any potential issues and make necessary adjustments to ensure a safe and enjoyable experience for everyone. This not only allows trekkers to be aware of their physical condition but also helps to mitigate any risks associated with high-altitude environments, where oxygen levels can be lower than usual.
• Oxygen cylinders and medical kit When it comes to high-altitude treks the body doesn't get enough oxygen: It’s not always that you cannot survive in high-altitude treks but for a safer side if your body is not adjusted to the environment, we are always ready with the oxygen cylinders. Our team member carries the portable oxygen cylinder and all the basic medicines on the trek. To prevent high altitude conditions - do more exercise, cycle, and swim. The more you practice it’ll easier for you.
• Stretchers on every campsite: Although we are physically and mentally ready for the environment there are chances of accidents or uncertain things. In those situations, we have stretchers at every campsite so, in an emergency, the porter will safely drop you at base camp where we can do further treatment.
• Radio (for communication between camps and guides): Our camps are located far apart, but they are connected through a radio network, which is essential for communication. While the network can be unstable in hilly areas, we can still rely on radios to stay in touch and seek help in emergencies, whether it's missing anything, bad weather, or medical assistance from the base.
• Technical team on all snowy slopes: We emphasize the importance of safety on all treks, taking a cautious approach whenever we encounter risky terrain or areas that require technical expertise. With a well-trained team that knows how to handle emergencies and care for trekkers, we provide a reassuring environment for trekkers to embark on their trek with confidence.

When you take an adventurous trek with TREKKARO, then be assured that whatever we do is more than your expectations. Our wish to excel goes beyond the point where your boots hit the trail – it begins the moment that you get in contact with us, and it never ends. There is nothing more satisfying than hearing from our trekkers that they’ve just had “another trip of a lifetime with Trekkaro”.

Your Expectations

• Safety: This is a top priority of TREKKARO, and it is reassuring to know that we take it very seriously. It is no wonder that we have gained popularity in recent years by placing such an emphasis on ensuring the well-being of our clients. This emphasis on safety also builds trust and confidence with trekkers, allowing them to enjoy their experience to the fullest without worrying about potential risks.
• Personalized Service, Care, and Attention to Detail For some organizations, this is, surprisingly, negotiable. But it isn’t for us. After safety, if we can do one thing right, every time, it’s to ensure that we sweat the small things.
• The Best Guides If you are already trekking with us, then you’d be forgiven for thinking our guides are superhuman. It doesn’t mean a feat to entertain, cook, guide, and facilitate, but our guides, handle it with grace, and all the while the attention is on you.
• The Best Itineraries It takes a lot of refinement to make a perfect trek, from dawn to dusk there are a lot of moving parts and the potential for things to go awry. For the last year, we’ve balanced on the tightrope of offering the right amount of activity, flexibility, and trek time. Whilst utilizing the best lodgings in the most unique places.
• Value We’re not in the business of making money and providing you with nothing. Our treks aren’t expensive, they represent excellent value for money, and for those seeking to maximize their time, there is no better way.

Our Expectations

It may come as a surprise, but the reality is that it is a two-way street (or trail), and you are ultimately responsible for the nature of the experience that you have with us. And not only that, but you also influence the experience of others in your small group.

• Attitude: It's clear that this vacation is designed as a transformational experience, and the attitude of the trekkers is key in creating the atmosphere. By adopting an open-minded, positive, and adaptable attitude, you are inviting yourself to fully immerse yourself in the experience and make the most of it. Accepting that challenges and discomforts are part of the journey is also reassuring, as it shows that you are prepared to face them.
• Physical preparedness: Our treks are designed for everyday people. You don’t have to be an athlete, but to be fair to yourself and your group members, you do need to be ready. Worried about it? Do not stress it, our team is 100% dedicated to helping you pick the right trek, bring the right gear, and be physically and mentally prepared.
• Know who’s in charge As we’ve mentioned, you rightly expect when you join our trek to be in good, safe hands. For us to ensure the entire group’s safety, we suppose you, as our guest, to listen to your lead guide. They are the expert when it comes to decisions made on the trek.