Trek Itinerary

Cancellation requests are not taken over the phone.

In case you wish to cancel your trek please e-mail us at info@trekkaro.com

1- Cancellations up to 21 days before departure date - 70% refund

2- Between 21 days to 14 days before departure - 50% refund

3- Between 14 days to 10 days before departure- 30% refund

4- Less than 10 days of departure – No refund or you can transfer your trek (same batch date & same trek) to your dear one OR apply for TREKCASH Voucher 10 days before your trek date which comes with 2-year validity.

Note:-

a) Change of trek batch date is dependent on the availability of seats in the batch.

b) In case of transferring a trek to your dear one, he/she should satisfy all the mandatory requirements laid down by Trekkaro.

c) Trekkaro holds the right to change/cancel the policies, without prior notice.

Refund Policy The applicable refund amount will be processed within 10 working days.
If we have to cancel/suspend your trek before the date of departure or at the last moment due to a natural calamity/unforeseen circumstances (like rains, earthquake, landslides, strike, curfew, etc.), then you will get the TrekCash Voucher of the total fee you have paid to us and you can redeem it with 2 years on any trek but where this is of a higher price, you will be expected to pay the difference. The TrekCash voucher will be generated within 10 working days and sent to your email address by us.

Note: In the instance of exchanging a TrekCash Voucher for your dear one, he/she ought to fulfill all the obligatory necessities set around Trekkaro.

Trekkaro team will specifically ensure your safety with...

1. Daily oxygen saturation & pulse reading (if required in trek) We do treks that have a different environment than our daily life. We live in an environment where we less care about a healthy lifestyle. When it comes to doing treks or surviving in a not-so-pure environment for more than a day our body should accept the changes. Oxygen saturation is the fraction of [oxygen]-saturated hemoglobin relative to total hemoglobin in the blood. So we ensure the specific balance of oxygen in your blood. Our team ensures the health condition by oxygen saturation and pulse reading before trekking so everyone should be aware of their health.

2. Oxygen cylinders and medical kit When it comes to high-altitude trek the body doesn't get enough oxygen. It’s not always that you cannot survive in high-altitude treks but for a safer side if your body is not adjusted to the environment we are always ready with the oxygen cylinders. Our team member carries the portable oxygen cylinder and all the basic medicines on the trek.
To prevent high altitude conditions - do more exercise, cycle, and swim. The more you practice it’ll easier for you.

3. Stretchers on every campsite Although we are physically and mentally ready for the environment there are chances of accidents or uncertain things. In those situations, we have stretchers at every campsite so, in an emergency, the porter will safely drop you at base camp where we can do further treatment.

4. High-Quality Trek Gear and Equipment Trekkaro is the only trekking company in the world that provides Free Trekking Gear (FTG) at no charge/rent only for use during the treks. Expensive FTG includes Decathlon Quechua Trek 100 Shoes, Quechua SH 100/300 Jackets, Hiking Pole/Stick, Gaiters, and Crampons. Now, before registering for the trek, there is no need to think about the expensive trekking gear, and you also, do not need to buy or rent expensive trekking gear to go on a trek.

Trekkaro team will ensure you with quality tents and sleeping bags where you can survive in extreme cold. We provide sleeping bags that can hold cold up to -5 to -20 degrees Celsius. It’s always warmer in tents so we ensure you with quality shelter.
So even though we are ready for the storm you should tell us if anything bothers you regarding safety.

5. Radio (for communication between camps and guides) Our camps are a bit far from each other. But they connect through radio though the network is the issue in the hills. Although you miss anything or the weather is not good or we need medical help from the base we can communicate through radios.

6. Technical team on all snowy slopes All the treks come up with an adventure. But safety is important in all trails and treks. Wherever we find risky slopes or areas we ensure the turn with the technical team. As we already mentioned earlier we have a well-trained team knowing handling hustles in emergencies and even knows how to take care of the trekkers.

When you take an adventurous trek with us, then be assured that whatever we do is more than your expectations. Our wish to excel goes beyond the point where your boots hit the trail – it begins the moment that you get in contact with us, and it never ends. There is nothing more satisfying than hearing from our trekkers that they’ve just had “another trip of a lifetime with Trekkaro”.

Your Expectations

• Safety Of course, this is a non-negotiable. Safety is embedded in our business and it’s something that we take very seriously in all our treks. It's the primary reason we're very popular in just a year.

• Personalized Service, Care, and Attention to Detail For some organizations, this is, surprisingly, negotiable. But it isn’t for us. After safety, if we can do one thing right, every time, it’s to ensure that we sweat the small things.

• The Best Guides If you are already trekking with us, then you’d be forgiven for thinking our guides are superhuman. It doesn’t mean a feat to entertain, cook, guide, and facilitate, but our guides, handle it with grace, and all the while the attention is on you.

• The Best Itineraries It takes a lot of refinement to make a perfect trek, from dawn to dusk there are a lot of moving parts and the potential for things to go awry. For the last year, we’ve balanced on the tightrope of offering the right amount of activity, flexibility, and trek time. Whilst utilizing the best lodgings in the most unique places.

• Value We’re not in the business of making money and providing you with nothing. Our treks aren’t expensive, they represent excellent value for money, and for those seeking to maximize their time, there is no better way.

Our Expectations

It may come as a surprise, but the reality is that it is a two-way street (or trail), and you are ultimately responsible for the nature of the experience that you have with us. And not only that, but you also influence the experience of others in your small group.

• Attitude This is your vacation, and the attitude that you bring will set the tone for your experience. We get that at times it’s difficult (we plan to challenge you) and we get that at times it’s a bit uncomfortable (this is not a cruise trip). All we ask you to keep an open mind, a big smile on your face, and readiness for the unexpected.

• Physical preparedness Our treks are designed for everyday people. You don’t have to be an athlete, but to be fair to yourself and your group members, you do need to be ready. Worried about it? Do not stress it, our team is 100% dedicated to helping you pick the right trek, bring the right gear, and be physically and mentally prepared.

• Know who’s in charge As we’ve mentioned, you rightly expect when you join our trek to be in good, safe hands. For us to ensure the entire group’s safety, we suppose you, as our guest, to listen to your lead guide. They are the expert when it comes to decisions made on the trek.