Trek Itinerary

We know that cancelling a trek can be genuinely disappointing. Plans change, life intervenes, and sometimes the mountains have to wait. That is exactly why Trekkaro has designed one of the most trekker-friendly cancellation policies in the industry - to reduce the financial impact on you and give you real options when things do not go as planned. Please read this policy carefully before booking, and reach out to our team at info@trekkaro.com if you have any questions.

How to Cancel Your Trek

Cancellation requests are not accepted over the phone. To initiate a cancellation, the request must be submitted in writing via email by the person who originally booked the trek with Trekkaro.

Steps to Cancel:

1. Compose an email from the registered email ID used at the time of booking.
2. Attach a copy of your tax invoice to the email.
3. Send both to: info@trekkaro.com
4. Your cancellation is effective from the date Trekkaro receives and acknowledges your email.

Note: Verbal requests, WhatsApp messages, or cancellations via third parties will not be accepted or processed.

Cancellation Charges

The following refund schedule applies based on the number of days remaining before your fixed trek departure date:

Note: Refund percentages are calculated on the total trek fee paid. Cancellation charges represent the non-recoverable costs Trekkaro incurs in advance on your behalf.

Cancellation of Voucher-Based Bookings

If you used a TrekCash Voucher or any Trekkaro voucher to register for a trek and subsequently cancel, the following additional terms apply:

• The standard cancellation policy applies to voucher-based bookings in the same way it applies to direct bookings.
• Any remaining balance after the applicable cancellation charge has been deducted will be credited back to your Trekkaro account as a new voucher.
• If your voucher has already expired at the time of cancellation, no refund, credit, or extension will be issued under any circumstance.
• If a voucher is set to expire on a Sunday or a public holiday, it must be redeemed before the expiry date. Vouchers will be considered expired from that date regardless of whether the day was a working day.

Additional Terms

• Trek Batch Changes: Requests to switch to a different batch are subject to seat availability and must be made in writing to info@trekkaro.com.
• Trek Transfers: Transferring your booking to another person is permitted, subject to Trekkaro's eligibility criteria. The new trekker must meet fitness, age, and documentation requirements specified by Trekkaro for that particular trek.
• No Refund Post-Commencement: Once the trek has commenced - from Day 1 of your confirmed itinerary, no refunds or TrekCash Vouchers will be issued for any reason, including voluntary heavy snowfall, landslides, early exit, illness, or dissatisfaction with services.
• Policy Changes: Trekkaro reserves the right to amend or withdraw this cancellation policy at any time without prior notice. The version of the policy in effect at the time of your booking confirmation governs your booking.

Early Exit or Removal from Trek

In certain circumstances, a trekker may be required to leave the trek before completion. These situations include but are not limited to:

• Health Concerns: Acute Mountain Sickness (AMS), hypertension or blood pressure irregularities, cardiac symptoms, or physical fitness that poses a safety risk to the individual or group.
• Rule Violations: Consumption of alcohol or non-prescribed drugs on trail, smoking in prohibited zones, reckless or unsafe behaviour, verbal or physical misconduct toward fellow trekkers or staff.
• Voluntary Exit: A trekker's personal decision to leave the trek at any point after commencement.

Important:

• In all cases of early exit or removal from the trek, no refund, partial refund, or TrekCash Voucher will be provided.
• Any additional expenses incurred - including transport back to basecamp, or any other point - will be entirely the trekker's responsibility.
• Trekkaro's trek leader's decision on health and safety grounds is final and non-negotiable.

If Trekkaro Cancels Your Trek

Trekkaro is committed to operating every confirmed batch. However, in rare circumstances beyond our control, we may be required to cancel a trek. These circumstances include:

• Natural Disasters: Extreme snowfall, avalanche risk, floods, cloudbursts, landslides, earthquakes, or any other natural event that makes the trail impassable or unsafe.
• Unforeseen Civil Events: Government-imposed curfews, section 144 orders, lockdowns, riots, political unrest, or any directive from civil or military authorities restricting access to the trekking region.

In such cases, Trekkaro will issue a TrekCash Voucher for the full trek fee paid, valid for 12 months from the date of issuance. This voucher can be applied toward any upcoming trek listed on the Trekkaro website.

TrekCash Voucher Terms (Trekkaro-Initiated Cancellation)

• Voucher Value: 100% of trek fee paid
• Validity: 12 months from date of issuance
• Applicable to: Any trek listed on Trekkaro.com at time of redemption
• Price Difference: If the new trek costs more than the voucher value, the difference is payable by the trekker
• Issuance Timeline: Within 10 working days of trek cancellation
• Delivery: Sent to the registered email ID on file
• Transfer: Vouchers may be transferred to another person, provided they meet Trekkaro's mandatory eligibility requirements 

Refund Processing Timeline

All applicable refunds are processed within 10 working days of cancellation approval by Trekkaro. Refunds are credited to the original payment instrument used at the time of booking (credit card, debit card, net banking, UPI, or wallet). Processing times may vary depending on your bank or payment provider.

Refund Summary

• Processing Time: Within 10 working days of cancellation approval
• Credit to: Original payment method only
• Bank Processing: Additional 3–5 business days may apply depending on your bank
• Cancellation Email: info@trekkaro.com
• Office Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST 

• Why Trekking With Trekkaro Just Hits Different

  Let’s skip the romanticising for a second.

  The Himalayas are brutal, beautiful, and brutally expensive. Before you have even laced up for Day 1, you have already bled out on boots that actually grip ice, a jacket that won’t quit at -10°C, and poles that won’t snap on a ridge at 14,000 feet. For most people, the gear bill alone is enough to bury the dream.

  We built Trekkaro to kill that excuse.

  Our Free Trekking Gear (FTG) initiative is the only one of its kind in the industry. We don’t hand you a dusty rental bag and wish you luck - we kit you out in full, premium Decathlon gear, so the only thing you are spending on the mountain is energy.

  1. Premium Gear. Zero Compromise. Zero Extra Cost.

  When you show up to base camp with Trekkaro, you’re showing up equipped:

  • Rs. 6,999 Quechua TREK 100 trekking shoes - built for altitude, not Instagram
  • Quechua SH 100 insulated jackets (Rs. 3,299) - rated to -10°C, because “a little chilly” at 13,000 feet is a lie
  • Professional-grade trekking poles - the kind that give, not break

  This isn’t charity. It’s a safety standard. Cheap gear doesn’t fail gracefully - it fails suddenly, in the cold, far from help. Our high-altitude tents and sleeping bags are rated from -5°C to -20°C, because when the wind is tearing through camp at 3 AM, the difference between good gear and great gear is the difference between sleeping and suffering.

  2. Your Health Gets Checked - Every Single Day. No Exceptions.

  The mountain doesn’t care about your fitness routine or your iron will. Altitude sickness doesn’t negotiate. It hits the first-timer and the seasoned trekker the same way - quietly, then all at once.

  That’s why we don’t wait for symptoms. We track.

  • Daily vitals: Pulse and blood oxygen (SpO2) checks for every trekker, every day
  • Early detection over emergency reaction: A dip in your SpO2 is caught and addressed before it becomes Acute Mountain Sickness (AMS)
  • Guides trained to make hard calls: If you’re not 100%, we don’t push you. We have the medical backup to act on the mountain, not after you’ve come down

  Prevention isn’t cautious. It’s what separates a great trek from a dangerous one.

  3. Real Safety Infrastructure - Not a Bag of Band-Aids

  Most operators carry a first-aid kit. We carry a system.

  • Portable oxygen cylinders - moving with the group at all times
  • Emergency stretchers - staged at every campsite, not just base
  • Radio communication across all camps - because mobile signal disappears the moment the real terrain begins

  Our camps are always in contact. A weather change, a medical flag, a gear issue - our team knows before it becomes a crisis. When you’re with Trekkaro, you’re never truly off-grid where it matters.

  4. Technical Muscle on the Hard Sections

  Icy ridges. Steep snow slopes. The sections that look straightforward on a map and feel anything but underfoot.

  We don’t just warn you and move on. We deploy a dedicated technical team to the sections that demand it — fixing ropes, cutting steps, and physically supporting trekkers through exposed terrain. This isn’t hand-holding. It’s the difference between a team that prepares for the mountain and one that just shows up to it.

  A Word Before You Book

  We’ll carry the gear and the safety infrastructure. But the mountain still asks something from you.

  Start training at least 3 weeks out. Cycling, running, swimming - anything that works your cardiovascular system. At 12,000 feet, your lungs become the limiting factor, not your legs. The trekkers who put in the work before the trek are the ones who arrive at the summit with enough breath left to actually take it in.

  The Himalayas are for everyone. But they reward the prepared.

  That’s what Trekkaro is built on.

TREKKARO vs. THE INDUSTRY

We believe transparency builds trust. Here's how Trekkaro stacks up against the rest of the market - across safety infrastructure, gear provision, and actual cost to the trekker. No fluff, no fine print.

 Legend: Yes = Fully available  |  ~ Limited = Partially available / inconsistent  |  No = Not offered

The numbers tell the story. No other operator in the industry combines free premium gear, daily medical monitoring, full safety infrastructure, and technical on-trail support at any price point — let alone at Trekkaro's.

What to Expect When You Trek with Trekkaro

Most people spend more time researching a laptop purchase than they do choosing who they hand their safety to at 13,000 feet. We think that deserves to change.

When you trek with Trekkaro, you’re not buying a package. You’re entering a relationship with a team that has thought carefully, sometimes obsessively about every variable between the trailhead and the summit. This section is our honest, specific answer to the question every serious trekker should be asking before they book: what actually happens when I’m up there?

What You Can Expect From Us

1. Safety That Goes Beyond Reassurance

We’ve said it elsewhere on this page and we’ll say it again here because it bears repeating: safety at altitude is not a vibe. It is a system.

Our guides don’t just “know the mountains.” They hold NIM (Nehru Institute of Mountaineering) certification or equivalent accreditation, which means their training covers casualty assessment, high-altitude medical response, rope mechanics and anchor building, and multi-team evacuation coordination specific to the terrain we operate in. They’ve been trained to make difficult calls including the one no trekker wants to hear: you need to descend now.

On the trail, safety looks like this: twice-daily SpO2 and pulse checks at every camp. Portable oxygen cylinders carried with the group in motion, not staged at basecamp. An emergency stretcher pre-positioned at every campsite before the trekking group arrives. HF radio contact maintained between trek leader, sweep guide, and base operations at all times because mobile signal above 10,000 feet is not a plan.

The calm, professional demeanor you’ll notice in our guides isn’t composure for its own sake. It is the result of training and preparation thorough enough that very few situations on the mountain come as a surprise. That is what you feel. That is what lets you actually enjoy the trek.

2. Personalised Attention - Not Group Management

Trekkaro caps every batch at a maximum of 20 trekkers. This is not a selling point. It is a structural decision that makes everything else on this list possible.

At a 1:8 guide-to-trekker ratio, your trek leader knows your pace by Day 2. They know whether you tend to push too hard on the ascent and fade in the afternoon. They know whether you’re someone who needs encouragement on technical sections or someone who needs to be quietly reined in. They know what you ate at breakfast and whether you filled your water bottle before leaving camp.

Altitude acclimatisation, gear fit, meal timing, hydration monitoring - these aren’t items on a checklist. They are the continuous, low-key background work of a Trekkaro guide throughout every day on the trail. You don’t have to ask for most of it. It simply happens, and you notice its absence only if you’ve ever trekked without it.

3. Guides Who Are Leaders, Not Just Route-Knowers

There’s a version of a trekking guide who walks fast, knows the path, and assumes everyone is keeping up. That is not the Trekkaro guide.

Our guides understand that a group of twelve people at 12,000 feet is twelve different physiological experiences happening simultaneously. One trekker is managing a blister they haven’t mentioned. Another is slightly dehydrated and doesn’t know it yet. A third is having the single best day of their life and just needs to be left in it. A guide who can read all three of those simultaneously and respond to each of them differently, is the difference between a trek that is merely completed and one that is genuinely unforgettable.

Our guides are trained motivators, yes. But more fundamentally, they are trained observers. The moment your stride changes, the moment your breathing pattern shifts, the moment you start answering questions with fewer words than usual, they notice. That attentiveness is what keeps you safe. It also, incidentally, makes for extraordinary mountain companionship.

4. An Itinerary Built Around How the Body Actually Works at Altitude

There is a temptation in trek design to maximise distance, minimise days, and push the daily elevation gain as high as the trail allows. The result is an itinerary that looks efficient on paper and feels brutal in practice.

Trekkaro itineraries are built around the golden rule of altitude acclimatisation: climb high, sleep low, and give the body time to adapt before demanding more of it. The daily elevation gains on our routes are calibrated to physiological reality, not to route efficiency. Rest and acclimatisation time is built into the schedule as a non-negotiable, not as padding that gets cut when groups run late.

Campsite selection is similarly intentional. We choose sites for their drainage, their shelter from prevailing winds, their proximity to clean water sources, and where possible for views that make the effort of getting there feel immediate and earned. Some campsites will simply take your breath away, and not because of the altitude.

5. Real Value - Which Means Transparency, Not Discounts

We are not the cheapest trekking company in India. We’re also not trying to be. What we are is genuinely transparent about what your money funds.

The cost of a Trekkaro trek covers: all meals on trail (breakfast, lunch, snacks, and dinner, planned for both caloric density and palatability at altitude), accommodation at all campsites, -20°C rated sleeping bags, NIM-certified leadership, medical infrastructure including portable oxygen and emergency stretchers, HF radio communication, forest permits, and the full Free Trekking Gear initiative - premium Decathlon kit included at zero extra charge.

We do not charge separately for things that should be standard. We do not add line items after booking. And we do not cut corners on the things that determine whether your trek is safe and memorable. The value in trekking with Trekkaro is not in paying less. It is in knowing exactly what you are getting and getting all of it.

What We Expect From You

Trekkaro will prepare you, equip you, monitor you, and carry the weight of your safety across every metre of trail. But the Himalayas are not a theme park, and a trek is not a performance staged for your benefit. You are a participant in something genuinely serious and genuinely extraordinary and your contribution matters.

1. Show Up With a Willing Attitude

The Himalayas will not always cooperate. A weather window will close. A campsite will be windier than expected. A stream crossing will be colder than the photographs suggested. A summit morning will begin in darkness at temperatures that test every layer in your pack.

None of this is failure. All of it is the trek. The trekkers who look back on their Hampta Pass or Kedarkantha experience as transformative are almost always the ones who met discomfort with curiosity rather than resistance. They leaned into the hard morning. They asked questions at camp. They were present for the difficult parts as well as the spectacular ones, and discovered reliably that the difficult parts often become the stories they tell most.

Bring flexibility. Bring patience with yourself and with the group. Bring the version of yourself that is willing to be surprised.

2. Prepare Your Body Honestly

You do not need to be an athlete to trek with Trekkaro. You do need to be honest with yourself about your current fitness level and put in the preparation that brings you to the trailhead in a condition to enjoy the experience, not merely endure it.

The single most important thing you can do is cardiovascular training over a sustained period, not a crash fitness programme in the final two weeks. Start six weeks out. Run, cycle, swim, or hike - any sustained aerobic activity that elevates your heart rate for 45 minutes or more, four to five days per week. Add stair climbing and uphill walking in the final three weeks. Introduce strength work for your quads and ankles, which will carry the real load on the descent.

If you are trekking Hampta Pass, add steep downhill training specifically, the scree descent from the pass to Shea Goru is where undertrained legs struggle most, and no amount of determination fully compensates for unprepared quads at 13,000 feet.

Arrive in Manali at least one day before your batch departs. Sleep well, hydrate properly, and avoid alcohol the night before Day 1. You are not starting a holiday. You are beginning an acclimatisation process, and the first 24 hours set its trajectory.

3. Trust Your Guide’s Judgment - Including the Decisions You Don’t Want to Hear

Our guides make decisions based on complete information: your health readings, current weather data from base operations, the condition of the trail ahead, and five or more years of specific mountain experience. You make decisions based on how you feel and how badly you want to reach the summit.

These two information sets will occasionally conflict. When they do, the guide’s judgment takes precedence, not because we are authoritarian, but because the mountain has no interest in how determined you are.

If your guide adjusts the departure time, changes the route, slows the group’s pace, or recommends you descend rather than continue, it is because something in their complete picture warrants it. Pushing through that recommendation does not make you brave. It makes the situation harder for everyone, including the trekkers who are depending on the group moving as a coordinated unit.

Trust is not passive on a Trekkaro trek. It is an active choice you make every morning when you lace up your boots, and it is the foundation on which everything else - the safety, the experience, the memories - is built.

We are genuinely excited to be on the trail with you. The mountains will do the rest.